How to Reply to Reviews Manually in OnEveryMap

Responding to customer feedback is an important part of managing your online reputation.
This guide will show you how to reply to reviews directly from the OnEveryMap platform.

Step 1 — Log in to Your OnEveryMap Account

1. Open your web browser.

2. Go to: https://platform.oneverymap.com/
3. Enter your login email and password.
4. Click Log In.
   

Step 2 — Go to the Reviews Section

1. Look at the left-hand navigation menu.
2. Click Reviews.
   

You will now see a list of all reviews collected from connected platforms (e.g., Google).

On this screen you can view:

• Star ratings
• Review text (if provided)
• Date of review
• Whether you have replied
  

Step 3 — Filter Reviews (Optional but Recommended)

Filtering allows you to focus on the reviews that need your attention first.

Many businesses reply to:

• New reviews
• Unreplied reviews
• Lower star ratings
  

Step 4 — Select the Review You Want to Reply To

1. Click on the review from the list.
2. The review will open in the right-side preview panel.
   

You will see:

• Customer name (if visible)
• Review comments
• Star rating
• Date posted
  

Step 5 — Type Your Reply

1. Find the reply text box within the review panel.
2. Type your response.
   

Suggested approach:

• Thank the customer
• Address any feedback
• Be polite and professional
  

Examples:

For a positive review (5 stars):

Thank you very much for your great review! We appreciate your support and look forward to serving you again.

For a neutral review (3 stars):

Thank you for your feedback. We value your opinion and will continue to improve our service.

For a negative review (1–2 stars):

Thank you for sharing this. We are sorry to hear about your experience. Please contact us so we can help resolve this for you.

Step 6 — Submit Your Reply

1. After you finish typing, review your response.
2. Click to submit.
   

Your reply will be posted publicly on the review platform (for example, Google).

How Fast Will the Reply Be Posted?

• Replies usually show within minutes.
• Some platforms may take slightly longer depending on their refresh timing.
  

Best Practices for Review Replies

Tip	Why it matters
Reply to every review	Shows professionalism and builds trust
Be polite and respectful	Protects your brand reputation
Avoid arguing publicly	Keeps conversations healthy
Invite private discussion for complaints	Helps resolve issues
Respond within 72 hours	Improves customer engagement

Common Questions

Q: Can customers see my reply?
Yes, your reply becomes public on the review page.

Q: Can I edit or delete a reply?
The person replying can edit their response, but we do not recommend deleting replies, as all reviews
            on Google Business Profile should ideally have a response.

Q: Are replies posted from my Google account?
Yes, replies are posted to Google through your connected OnEveryMap account.

Support

If you need help at any time, our Support Team is available.

Email: [email protected]
Hours: Monday to Friday, 9:00 AM – 6:00 PM (Thailand Time)